Is your return a top reason for returning an item? Reasons for returning items back to the store can sometimes be questioned by a retailer, but if your reason for returning an item is a common one or the top reason for returning an item then your odds of a successful return increase dramatically.
Some people don’t bother with a return if he or she doesn’t feel confident that a return or exchange will be successful. So we put together a list of the most common reasons for return including the top reason for returning an item.
If your reason is one of the reasons listed below, you can take comfort and feel confident that you shouldn’t have any problems with your return. Keep in mind, though, that each retailer has their specific return policies and you will have to abide by them.
Top reason for returning an item: Damage
I don’t think anyone would be surprised to see the number one reason for returning an item back to the store is because the item is damaged. This could be due to a manufacturing defect or damage that occurred during shipping. Either way, customers expect to receive a perfect product when they make a purchase. When this isn’t the case, they will return the item for a refund or exchange.
Wrong size, wrong color, etc.
This was very close to being the top reason for returning an item, but came in second. As you can imagine, returning items to a retailer because the item is not the right size, color, or style happens often. This can be extremely frustrating for customers, especially if they ordered the item online and had to pay for shipping.
Some retailers have a no questions asked return policy, which can help to alleviate this problem. However, other retailers may only offer store credit or exchanges, which can be frustrating for customers who were hoping to get a refund.
Did not work as expected
Another reason for returning items to retailers is because the item did not work as expected. This could be because it was defective, or it simply did not perform as advertised. In either case, the customer is likely to be disappointed and will want to return the item for a refund or exchange.
Did not like how it looked
People often return items because they did not like how it looks. This can be due to the color, style, or fit of the item. Sometimes people will buy an item online and it looks different in person than it did in the pictures. Other times, people might change their mind about an item after seeing it in person. Either way, if someone is not happy with how an item looks, they are likely to return it to the store.
Didn’t meet expectations
Another reason for return is because the item did not meet the customer’s expectations. This can be due to the quality of the product, or if it does not work as well as they thought it would.
For example, if someone buys a new phone and it has a lot of bugs, they might return it and get a refund. Or, if someone buys a shirt and it shrinks in the wash, they might return it so they can exchange it for a different size.
People often have different expectations for products, so it is not surprising that some items are returned to retailers.
Poor quality
Who doesn’t want quality products? Everyone does, and when customers realize the item he or she purchased is of poor quality a trip back to the retailer is often a next step for most people. In many cases, people are disappointed with the craftsmanship or materials used in a product. Sometimes, products simply don’t meet the expectations that were set by the retailer. In other cases, products may be defective. Poor quality is a very common reason for return.
Received a gift and want to replace with something else
People return items to a retailer is because they received the item as a gift and would prefer to have something else. This is obviously a common reason for return around holidays like Christmas when people receive gifts that they may not have wanted or that don’t fit.
If you receive a gift that you don’t want, it’s best to try and return it as soon as possible so you can get something that you will actually use.
Conclusion
Returning an item can be for a number of reasons. In some cases, it may be because the product was not what they were expecting. In other cases, it may be because the item was damaged or defective in some way.
Whatever the reason, retailers need to be prepared to handle returns in a prompt and efficient manner. By doing so, they can keep their customers happy and ensure that they will continue to do business with them in the future.
