Sephora’s Return Policy: A Stress Free Guide
Sephora is a haven for beauty enthusiasts, a wonderland of shimmering lipsticks, dreamy fragrances, and innovative skincare. But even in this paradise, the occasional “oops” moment can happen. Maybe you picked the wrong shade of blush, or a new foundation just doesn’t sit right. No worries! Sephora’s return policy is here to ensure your beauty journey is smooth and joyful, even when things don’t go as planned.
Sephora Return Policy at a Glance
Sephora offers a generous return policy for both online and in-store purchases. You can return new or gently used items within 30 days for a full refund to your original payment method. For returns made between 31-60 days of purchase, you will receive store credit (for in-store returns) or online store credit (for online returns).
Customer Service Contact:
- Phone: 1-877-SEPHORA (1-877-737-4672)
- Email: https://www.sephora.com/beauty/contact-us
- Web Form: https://www.sephora.com/beauty/contact-us
- Chat Feature: Available online at Sephora.com
Return Time Frame:
- 30 days for full refund to original payment method
- 31-60 days for store credit (in-store) or online store credit (online)
Condition of Items:
- New or gently used (unused hygiene items & fragrance testers)
- Original packaging is a plus, but not mandatory
Receipt Requirement:
- Highly recommended for smoother processing, but not mandatory.
Refund Method:
- Original form of payment for returns within 30 days
- Store credit for returns within 31-60 days (in-store)
- Online store credit for returns within 31-60 days (online)
Online vs In-Store Returns:
Online Orders:
- Print return label from your Sephora.com order page or app
- Pack items securely (original packaging recommended)
- Drop off at any UPS location (free!)
- Track your return online for updates
In-Store:
- Head to any free-standing Sephora store (not Sephora at Kohl’s)
- Bring your packing slip, order confirmation email, or mobile order information
- Friendly Sephora Beauty Advisors will assist you with the process
Shipping Costs:
- Free returns for online orders.
Exceptions:
- Gift cards
- Opened fragrance sets and trial sizes
- Intimate apparel & personal care items
- Certain electronic beauty tools & devices
- Products purchased with specific promotions or discounts may have different return policies.
Exchange Policy:
- You can exchange items for store credit or a different item at the time of return.
- Online exchanges are not available.
Special Circumstances:
- Gifts: The recipient can return the gift with a gift receipt to the original store of purchase for store credit.
- Defective Items: Contact Sephora Customer Service for assistance with defective items. They may offer a replacement, refund, or store credit.
- Holiday Seasons: The return window may be extended during holiday season promotions. Check the Sephora website for updated information.
Restocking Fees:
- No restocking fees for standard returns.
Membership Requirements:
- No membership required for returns.
Documentation Needed:
- Packing slip, order confirmation email, or mobile order information (recommended)
- Photo ID may be required in certain cases.
Frequently Asked Questions (FAQs):
- Can I return makeup that I’ve swatched? Yes, if it’s gently used and the packaging is intact.
- What if I lost my receipt? Sephora can usually look up your order using your email address or phone number.
- Can I return items purchased with a discount code? Yes, most products purchased with discounts can be returned within the standard return window.
Tips for a Smooth Return:
- Keep your receipts!
- Pack items securely in their original packaging if possible.
- Contact Sephora Customer Service if you have any questions or concerns.
Policy Changes:
- This guide is based on the most recent information available at the time of writing.
- It is always recommended to check Sephora’s website for the most up-to-date return policy information: https://www.sephora.com/beauty/returns-exchanges: https://www.sephora.com/beauty/returns-exchanges
Timeframe
Think of this as your beauty grace period! You have 30 days from the purchase date to return any new or gently used items (unused hygiene products and fragrance testers must remain untouched) for a full refund to your original payment method.
Beyond 30 days? Don’t fret! You still have options. Between 31-60 days, you can exchange your less-than-perfect finds for store credit (in-store returns) or online store credit (online returns). This credit is like a beauty treasure chest waiting to be filled with new discoveries!
What can you return?
Most items are fair game, as long as they meet the conditions mentioned above. Here’s a handy table for a quick overview:
| Item Type | Returnable? | Conditions |
|---|---|---|
| Makeup | Yes | New or gently used, original packaging preferred but not mandatory |
| Skincare | Yes | New or gently used, original packaging preferred but not mandatory |
| Fragrance | Yes (except testers) | New or gently used, unopened packaging required |
| Haircare | Yes | New or gently used, original packaging preferred but not mandatory |
| Tools & Brushes | Yes | New or gently used, original packaging preferred but not mandatory |
| Bath & Body | Yes | New or gently used, original packaging preferred but not mandatory |
Returning Like a Pro
Online Orders:
- Print your return label directly from your Sephora.com order page or app.
- Pack your items securely, ideally in their original packaging. Don’t forget bubble wrap for those precious glass bottles!
- Drop off your package at any UPS location for free! No need to print additional labels or stand in line.
- Track your return online for updates on its journey back to Sephora.
In-Store Returns:
- Head to any free-standing Sephora store (not Sephora at Kohl’s).
- Bring your packing slip, order confirmation email, or mobile order information as your trusty return compass.
- Our friendly Beauty Advisors will be your return Sherpas, guiding you through the process and answering any questions you may have.
Bonus Beauty Hacks
- Keep your receipts! They’re like golden tickets to a smoother return process.
- Double-check the exceptions list. Some items like gift cards and specific kits are final sale, so it’s always good to be in the know.
- Unsure about something? Don’t hesitate to contact Sephora Customer Service! They’re the beauty oracles, ready to answer all your return-related queries.
Phone: 1-877-SEPHORA (1-877-737-4672)
Email: https://www.sephora.com/beauty/contact-us
Web Form: https://www.sephora.com/beauty/contact-us
Chat Feature: Available online at Sephora.com
Remember, Sephora wants you to love your beauty finds! This flexible return policy is like a safety net, giving you the confidence to experiment and discover new favorites. So go forth, embrace the world of beauty, and if something doesn’t spark joy, return it with confidence!
P.S. For the full Return & Exchange Policy details, visit this handy link: https://www.sephora.com/beauty/returns-exchanges